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ScaleFactor Transition Plan


ScaleFactor recently announced that it is shutting down in August and has already terminated accounting services. Beginning August 11, and continuing through August 27, contracts for ScaleFactor will end.

Read the full statement.

This sudden news has left customers scrambling. If you are one of the many customers who need stability through this transition, Acuity is here to help you keep your books sorted.

How We Can Help ScaleFactor Customers

This is a crazy time to make a change like this but with PPP loan forgiveness on the horizon and ongoing challenges related to COVID-19, we are going to help as many ScaleFactor customers as we can. We have already heard from some of them and we’re working through ScaleFactor’s methodology with each in order to move them to the comparable package at Acuity. 

What ScaleFactor Customers Can Expect From Acuity

  • Comparable Packages
  • ScaleFactor Pricing Honored for First 12-Months
  • Stable + Hassle-Free Bookkeeping Services
  • Real People with Decades of Experience
  • #1 in Number of Accounting Tech Certifications
  • Customized Workflow Based on Your Goals + Needs

ScaleFactor Customer Transition Plan

Step 1A: Sign Up for an Info Session

We are holding general Q&A info sessions every Monday, Wednesday, and Friday in August. You can sign up for one of these sessions using the form below:

If you’re unable to attend these sessions but would still like to get the information, please let us know, and we’ll send you the recording.

Step 1B: Alternatively, Set Up a 1:1 Call

If you have more specific needs or questions, we are happy to chat privately. Please schedule time here. 

Step 2: Submit Your ScaleFactor Services Form

We will honor ScaleFactor pricing for your first 12 months. Please submit your ScaleFactor services form to [email protected] so that we can get you information about how Acuity will perform these services. 

Step 3: Transition Services

We’ve already established a ScaleFactor transition team that is dedicated to transitioning and onboarding ScaleFactor customers in order to accelerate the onboarding process and get you fully ready to go by the time your ScaleFactor services conclude.

Step 4: Work With Us on a Comprehensive Access & Security Check

Security and account access are an important part of changing financial firms. As a part of our onboarding process, we will perform a comprehensive business check on bank, credit card, and software access. 

Why Choose Acuity As Your ScaleFactor Alternative

A little about Acuity — we are 100% bootstrapped by our two founders who are both still active in the business, we’ve been around since 2004, and we are about the same size as ScaleFactor. Throughout our history, our specialty and largest customer segment has been SaaS companies.

Additionally, Acuity has expanded over the past 18 months and is ready to meet the needs of former ScaleFactor customers. 

What We Offer

Acuity focuses on delivering quality online bookkeeping services with a human touch. We know firsthand that running a business can be hectic — we’re entrepreneurs too — and we want to help businesses just like you build and maintain the company of your dreams. 

  • Cleanup: A one-time health checkup for your financials
  • Bookkeeping: Ongoing maintenance so you can make the best decisions
  • Taxes: Maximize your tax savings with our personalized services
  • Accounting: Your own dedicated controller to ensure you’re investor-ready
  • CFO: Top-level advisory services built on trust and sound advice

At Acuity, we maintain transparency with our clients — it’s part of the reason why we’ve been in business for so long. We’re here for you. 

Acuity’s Thoughts on the ScaleFactor News

We are disappointed to hear that ScaleFactor is closing because we have similar missions, just different approaches. We have concluded that standardization is required before full accounting automation is possible. And we’ve also learned that by providing small businesses with unparalleled access to a human expert, financial questions get answered faster. That’s why we recruit curious accountants that embrace technology in everything we do. 

We don’t think that we are the ones to build new technology. We instead commit to leveraging our technology partners. We have participated on the customer advisory boards of Xero, Gusto, Jirav, Verady, Helm, InvoiceSherpa, and VerifyIQ to work with these technologists in various business stages — working together to move the profession forward. We also have a dedicated tech stack team that continually evaluates technologies that our customers find or that we think can solve a pervasive problem across our client base. This has proven to be the right approach for us.

If you’re interested in learning more about how Acuity can be your ScaleFactor alternative, set up a one-on-one consultation call with us today

If you’re a current ScaleFactor employee and are interested in joining the Acuity team, check out our current available positions here